Please state the device you are using.
Devices with iOS8.3 or higher and Android4.4 or higher required.
iPhone5 / iPhone5c / iPhone5s / iPhone6 / iPhone6 Plus / iPhone6s / iPhone6s Plus
the 4th generation iPad / iPad Air / iPad Air2 / iPad mini2 / iPad mini3 / iPad mini4
※iPhone3G / iPhone3GS / iPhone4 / iPhone4s / the 1st generation iPad / iPad2 / the 3rd generation iPad / the 1st generation iPad mini will not work.
※Download Available in the App Store.
Recommened Spec: Android4.4 or higher, CPU: 4core or higher, Display: HD（1280☓720) or higher
Recommened spec might not be able to use depends on devices and the connection.
Download the app from Google Play store.
Is there a time limit for each use?
There is a 10 minute limit for each use. Once 10 minutes is reached, the connection is automatically disconnected.
When reconnecting to the service, you may connect to a different interpreter.
What should I do if I cant' hear the interpreter?
Please choose the Voice Only option under the Call Quality Options.
Is it ok to contact an interpreter while on a trip?
This is an interpretation service only. Trip information is not available.
How do I pay?
Payment is made by credit card.
I have already paid for the service but cancelled my trip. Can I get a refund?
Refunds are not available.
When using the map, my present location is not displayed correctly.
When using the iPhone/iPad (Cellular) indoors, pinpointing the positional information may take time or the incorrect location may be displayed. In the case of the iPad Wi-Fi, positional information may not be displayed or the displayed position may be several kilometers away.
This is due to the fact that it may take time for the correct positional information to be displayed. It is not a problem with the app. Please be patient while the maps find your correct location.
How long is the license valid?
The valid period of license depends on each product. Different products have different valid periods.
Please start using the product by the date written on the purchase page and in the email after the purchase.
If the valid period has passed, the purchased license will be invalid. Please be careful.
How to start using the new service？
①You are required to download our app.
■For iOS Users
Find J-TALK from the link below or search the app named J-TALK Business in AppStore, and then download.
■For Android Users
Find J-TALK from the link below or search the app named J-TALK in Google Play, and then download.
②Start-up the app, input the login ID and password which had sent to the mail address that you have registered when you bought it, then the new service will be started.
※The Login ID and Password will be sent to this email address.
If you use any spam filter, please change your email settings to accept email from j-talk.tokyo.
※The E-mail address that has a dot(.) right before the sign @, and the address that has a dot(.),
a hyphen（-）, or an underscore (_) used successively before the sign @ cannot be used.
J-TALK Travel Terms and Conditions
Thank you for using “J-TALK Travel” interpretation service provided by BeMap.
“J-TALK Travel” is provided by the Japanese incorporate (BeMap Inc.). Please agree on the terms and conditions in order to use “J-TALK Travel”.
“J-TALK Travel” is an interpretation service via Tablets. Internet connection will be important to use the service.
Working hours and the languages provided can be found on the official website.
“J-TALK Travel” offers general interpretation services, and doesn’t provide specified interpretation (ex: medical and business terms).
Translators receive translation training by BeMap for the best of interpretation/translation service “J-TALK Travel” provides. However there is always possibility that the translator might not use the correct expression.
J-Talk cannot guarantee the 100% correct Japanese to foreign language or vice versa of interpretation service.
The maximum limit of the call is 10 minutes, after the 10 minutes the call will be dropped. Also the minute allowance per week is 120 minutes, however you can always apply for extra 120 minutes in case you finished your allowance.
Please put the time difference into consideration because “J-TALK Travel” service is provided in Japan time (UTC+9).
As “J-TALK Travel” is an oral interpretation services the bellow cases are prohibited.
Interpreting work related, negotiation, sightseeing, contracts, claim related, etc.
Job elated confidential, high technology explanation, law related interpretation.
Interpretation for work that is related to lives, requires non-stop service.
Documents that contains confidential information related to a certain company.
Interpreting illegal topics according to Japan law.
Interpretation of Inappropriate expressions and high level expressions.
Interpretation of any topic that threaten the safety of BeMAP and the translator.
Unsuitable interpretations for BeMap and others.
You can contact us after you finish your call if you had any problems with the interpretation service.
J-TALK might not be able to provide the interpretations service due to connection problems.
The below cases are out of warranty.
In case of Prohibited usage cases.
In case the used equipment is apart from that has been mentioned by Bemap, or using an equipment with non-operation guarantee.
The inexpediency caused by the content of the interpretation.
Services that BeMap doesn’t cover, and others.
J-TALK Travel guarantee the service within Japan, if you are going to use the service outside Japan using internet with a higher speed than 10Mbps is important.
Applying for J-TALK Travel service will be through the website and a user ID and password will be sent to the customer, these are the procedures to have a contract.
In case of any of the below reasons the contract will be rejected by BeMap.
In case the service is used for any prohibited usage BeMap.
In case has been confirmed any relation to antisocial forces.
In case of any uncovered payments exist.
In case of obscenity (sexual content etc..) or any inappropriate action.
In case BeMap decided that they can’t go further with the application for any other reason.
The service will be available to be used within the decided period. Once the service is purchased the customer can not extend the period or cancel it.
The referred amount will be paid in the payment methods that are available in BeMap.
No refunds under any circumstances, in case the customer mistaken the dates or for any reason that is by the customer, the paid amount will not be refunded.
6. Usage period
The customer can use the service within the pre-determined period, and it will be stopped right after this period.
7. Prohibited actions
The below cases are prohibited.
Use the service to ask about personal information, or start a sexual conversation.
To ask for English conversation partner, or ask about personal information, or club activities or any content apart from the main reason of the call.
Play a video that is not related to the interpretation or nude videos.
Criticizing countries, demonstration activities, terrorism topics.
Use the service for a travel to a country that doesn’t have diplomatic relations with Japan.
More than one person use the service or rent it.
Insist to receive the service and try to exceed the 10 minutes behavior.
Ask interpreter to translate violent expressions, sexual expressions, expressions that leads to discrimination by race, nationality, creed, gender, social status, age, etc., expressions that attract or encourage to suicide, self-harm, drug abuse, or other expressions that anti-social contents or make unpleasant feelings to others.
Any other that BeMap decides that it is prohibited.
J-TALK is a registered trademark in Japan. Can’t be used without permission.
8. Legal applicability
According to Japan law the topic is decided to be wither it is legally acceptable or no. even if it is a legally acceptable topic in your country we can’t go further with the translation service according to Japan regulations.
The above will be applied even in the customers country, and the interpreter has the authority to decide if the topic is legally acceptable or no and act accordingly.
9. Terms and conditions
It is important to read and accept the terms and conditions.
In case a legal problem with BeMap is settled, the judgment will occur in Tokyo district court.
BeMap might set updates without previous notice.
BeMap will update the website with the latest terms and conditions (http://www.j-talk.tokyo/). Also the users will be notified via the application with the updates, in case there is difference between the Japanese version and the translated versions. The Japanese version is the version will be judged.
VQS Collaboration Client Software, developed by Osamu Envision Technology, is included in J-Talk that Bemap provides. Therefore, Customers using J-Talk need to agree to Use of the Software and License proposed by Osamu Envision Technology Inc.
Copyright(C) 2000-2013 Osamu Envision Technology Inc.
Use of the Software and License
License of VQSCollabo
Please read the following carefully before using this software (program)(hereafter called Contracted Software).You are requested to accept the following items regarding the software(program) contract between you and Osamu Envivion Technology Inc.(hereafter called Osamu)
1. Contract term
This contract starts valid from your purchasing date.
This contract is valid until it is ended. Osamu can terminate the royalty of the contracted software without announcement always, when you break one provision of these contracts.
You have to cancel and eliminate the computer program which came to hand from Osamu within 30 days, and all duplicate things from the day which the royalty ended based on the above.
2. The range of a royalty
By this contract, you can use the computer program of the contracted software only by one computer.
You cannot use the computer program of the contracted software at two or more terminals called at a network. Except when only a part is reproduced for the defrosting for backup possession of the contracted software, you cannot create the duplicate of the contracted software.
You cannot change the computer program of the contracted software, or cannot analyze by the method of disassemble and others.
You cannot add change to a display of the rightful claimant of the copyright currently displayed on the contracted software, and others.
You must not reveal the secret of Osamu which could be known by use of the contracted software to other third persons.
3. The right of the contracted software
All the rights of the copyright of the contracted software, ownership, and others belong to Osamu except for the thing clearly given to you in this contract, and the specified thing.
4. The range of a guarantee
The contracted software is offered in the present condition, and Osamu begins the goods nature and the conformity to a specific use about the contracted software, and, clearly, it does not offer any guarantees in tacit.
The problem generated about the contracted software shall be solved by responsibility and expense burden of you.
5. Osamu's responsibility
Osamu does not bear any responsibility to direct or indirect damages caused. Furthermore, for damages beyond the company has promised to bear, Osamu sticks to the aforementioned statement even if it was aware of the possibility of damages. Moreover, it will not be responsible for any complaints made by the third parties.
6. High-risk tasks
This product is not a damage tolerance program. The program is not intended, constructed, or produced to be sold again to be operated as a part of automatic control system which its damage may give physical (even life), material, or environmental harm in a dangerous environment.
The product is included as a strategic material under the Foreign Exchange and the Foreign Exchange Control Act. To export the program outside Japan, procedure based on the foreign exchange control act and other pertaining regulations is needed.
8. Competency Court
Kyoto District Court will be the competent court if one is having a lawsuit regarding the contract.
9. Entire Agreement Clause
This contract includes all the agreements with you and the company, which will be applied in priority before the previous ones (be it verbal or written).
Osamu Envision Technology Inc.
The Camellia technology which is code algorithm is used for this product, and the mounting is made from Osamu. Camellia is the algorithm which NTT and Mitsubishi Electric developed, and are the Europe recommendation code and an electronic government recommendation code.
The portion about the coding technology of the portion of TwinVQ technology contained in the contracted software belongs to Nippon Telegraph and Telephone Co. (it is called Following NTT). As for these, Osamu has received the license from NTT. Reproducing and reproducing these right things without notice is forbidden law.
Bemap Inc. provides software and services that facilitate content supplies for various mobile devices. Accordingly, BeMap is fully aware of privacy of personal information and therefore is undertaking the following measures below:
When handling personal information, BeMap assigns an administrator in charge that appropriately deals with the issues concerned.
BeMap will accumulate, use, and provide personal information based on size and content of a business that will not go beyond its needs to accomplish its objectives and will take appropriate measures to assure this.
We strictly follow laws regarding personal information and other requirements that are not included in the state law. For this, we operate privacy protection management system based on industrial standard of Japan (requirement of personal information protection system) JIS Q15001:2006.
BeMap does not provide personal information to a third party unless when one agrees to, or unless when it is by law or by regulation of a listed stock exchange to do so.
When entrusting personal information, in whole or in part, BeMap chooses one who has accomplished an adequate level of ability to protect it, and takes appropriate measures to assure its protection by contracts and such.
BeMap will take measures to prevent leakage, loss and damage of personal information.
BeMap does whatever it can about complaints and consultation of personal information treatment. And, Bemap accepts requests for notification of usage purpose, disclosure, amendments, adding or removing, and usage or suspension of usage of personal information it has, made by the person subjected to the personal information. Please contact our consultation/complaints office regarding the process for requesting disclosure and others mentioned above.
Bemap will continue to improve and review privacy protection management system.
Bemap Inc. Management Dept.
(Mon - Fri、10:00 - 18:00 (Not including 12:00 - 13:00) )
Representative Director Fuminori Sugino
2005 4/1 established
2007 1/15 modified
2008 2/26 modified
2009 6/16 modified
2009 12/8 modified
2010 3/2 modified
2011 4/1 modified
2013 6/27 modified
2014 4/1 last modified